Mitel 5320e IP Phone User Guide

This guide provides instructions for using the Mitel 5320e/5330e/5340e Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide provides a summary of key features and functions. For more detailed information, please refer to the 5320e IP Phone User Guide located at www.mitel.com. The guide covers topics such as making calls, managing calls, using the speakerphone, accessing additional features, programming programmable keys, troubleshooting, and accessories. The guide also includes a section on the Mitel 5320e IP Phone Quick Reference Guide.

Introduction

Welcome to the Mitel 5320e IP Phone User Guide. This guide will provide you with all the information you need to get started using your new phone. The Mitel 5320e IP Phone is a powerful and versatile device that can be used for a variety of tasks, including making and receiving calls, managing your voicemail, accessing your directory, and using a variety of other features. This guide will walk you through the basics of using your phone, as well as some of the more advanced features that are available to you.

The Mitel 5320e IP Phone is designed to be easy to use, and this guide will help you get up and running quickly. The guide is organized in a logical manner, starting with the basics and progressing to more advanced topics. Each section is clearly labeled and includes step-by-step instructions and illustrations to make it easy to follow along.

Whether you are a first-time user or an experienced professional, this guide will provide you with the information you need to get the most out of your Mitel 5320e IP Phone. If you have any questions or need further assistance, please refer to the 5320e IP Phone User Guide located at www.mitel.com or contact your IT department.

Key Features and Functions

The Mitel 5320e IP Phone boasts a range of features designed to enhance your communication experience. Here are some of the key features and functions⁚

• Handsfree Speaker⁚ Enjoy clear audio for handsfree calls and background music playback.
• Handset⁚ Use the handset for private calls and conversations.
• Fixed and Programmable Buttons⁚ Customize your phone with programmable buttons for quick access to frequently used features, extensions, or groups.
• Call Management⁚ Manage calls with ease, including holding, transferring, and conferencing.
• Voicemail⁚ Access your voicemail messages directly from the phone.
• Directory⁚ Quickly find and dial contacts from your personal directory.
• Additional Features⁚ Explore a wide array of additional features, including call forwarding, call waiting, and do not disturb.

The Mitel 5320e IP Phone offers a user-friendly interface, making it easy to navigate and utilize its various features. For more detailed information on specific features and their usage, refer to the 5320e IP Phone User Guide located at www.mitel.com.

Making Calls

Making calls with the Mitel 5320e IP Phone is straightforward. You can initiate calls using the following methods⁚

• Direct Dialing⁚ Lift the handset or press the speaker button, then dial the desired number. For external calls, press the Outgoing button on your phone or dial 8, followed by the number.
• Using Programmable Keys⁚ If you have programmed a programmable key with a specific extension or group, simply press the corresponding key to initiate a call.
• Redial⁚ To redial the last number you called, press the Redial button. The system will automatically select a line and dial the number.
• Using the Directory⁚ To call a contact from your directory, scroll through the directory using the navigation buttons and select the desired contact. Press the Call button to initiate the call.
• Using the Call History⁚ To call a number from your call history, press the Call History button and select the desired number. Press the Call button to initiate the call.

Ensure you have a stable internet connection for successful calls. For additional information on call settings and features, refer to the 5320e IP Phone User Guide available at www.mitel.com.

Managing Calls

The Mitel 5320e IP Phone offers various tools for managing your calls effectively. You can easily control call flow and adjust settings to suit your needs.

• Answering Calls⁚ To answer an incoming call, lift the handset or press the Speaker button. You can also answer a call by pressing the Call button on your phone if you are already on another call.
• Ending Calls⁚ To end a call, replace the handset or press the End Call button. If you are on a conference call, you can press the End Call button to hang up from the conference, or press the Hold button to put the call on hold.
• Putting Calls on Hold⁚ To put a call on hold, press the Hold button; To resume the call, press the Hold button again. While on hold, you can use the phone for other tasks.
• Transferring Calls⁚ To transfer a call, press the Transfer button and dial the desired extension. You can choose to announce the transfer or transfer the call blindly.
• Conference Calls⁚ To add a participant to a conference call, press the Conference button and dial the desired extension. To remove a participant, press the Conference button again and select the participant to remove.

For more advanced features and customization options, consult the Mitel 5320e IP Phone User Guide available on the Mitel website. This guide provides comprehensive information on call management functionalities.

Using the Speakerphone

The Mitel 5320e IP Phone is equipped with a built-in speakerphone, providing hands-free communication convenience. You can easily activate the speakerphone for calls, allowing you to multitask while talking. Here’s how to use the speakerphone effectively⁚

• Activating Speakerphone⁚ To activate the speakerphone, press the Speaker button. This will engage the speakerphone for your current call. You can also activate the speakerphone during an incoming call by pressing the Speaker button before picking up the handset.
• Adjusting Volume⁚ While using the speakerphone, you can adjust the call volume using the volume control buttons located on the phone. Simply press the Up or Down volume button to increase or decrease the volume, respectively.
• Muting the Microphone⁚ If you need to mute the microphone during a call, press the Mute button. The microphone will be muted, preventing the other party from hearing your side of the conversation. To unmute the microphone, press the Mute button again.
• Ending a Speakerphone Call⁚ To end a call using the speakerphone, press the End Call button or replace the handset if you are using the handset simultaneously.

The speakerphone on the Mitel 5320e IP Phone enhances your communication experience by providing hands-free convenience and allowing you to move around freely during calls. Remember to adjust the volume to your preference and mute the microphone when necessary for privacy.

Accessing Additional Features

The Mitel 5320e IP Phone offers a range of additional features beyond basic calling functionality, enhancing your communication experience and streamlining workflows. To access these features, follow these steps⁚

• Pressing the Features Button⁚ On your phone, locate the Features button. This button provides access to various features, including call hold, call transfer, conference calling, and more. Pressing the Features button will bring up a menu of available options.
• Navigating the Feature Menu⁚ Use the navigation buttons (typically Up and Down arrows) to scroll through the list of features. Select the desired feature by pressing the Select button.
• Using Feature Codes⁚ Some features can also be accessed using specific feature codes. For example, to put a call on hold, you might press the Hold button or dial a specific code like *6. These codes are usually documented in the Mitel 5320e IP Phone User Guide.
• Accessing Advanced Features⁚ Depending on your phone system configuration, you might have access to advanced features like voicemail, call forwarding, and call parking. These features can be accessed through the phone’s menu system or by contacting your system administrator for guidance.

Exploring the additional features on your Mitel 5320e IP Phone allows you to customize your communication preferences, improve call management, and enhance your overall productivity. Consult the phone’s user manual or your system administrator for a complete list of available features and their corresponding access methods.

Programming Programmable Keys

The Mitel 5320e IP Phone features programmable keys that can be customized to streamline your workflow and provide quick access to frequently used functions. These keys can be programmed to dial specific numbers, access speed dials, activate features, or launch applications. Here’s how to program them⁚

1. Access Programming Mode⁚ Consult your phone’s user manual or contact your system administrator for the specific procedure to enter programming mode. This usually involves pressing a combination of keys or navigating through a menu.
2. Select the Key⁚ Once in programming mode, choose the programmable key you want to configure. This might involve pressing the key itself or selecting it from a displayed list.
3. Assign a Function⁚ Depending on your phone system configuration, you might have options to assign various functions to the key. These can include⁚
   • Speed Dial⁚ Program a specific phone number for quick dialing.
   • Feature Access⁚ Assign a key to activate a feature like call hold, call transfer, or conference calling.
   • Application Launch⁚ Link the key to launch a specific application, such as voicemail or a softphone.
   • Directory Entry⁚ Program the key to dial a contact from your phone’s directory.
4. Save the Programming⁚ After assigning the desired function, save your changes. This often involves pressing a specific key or confirming the changes through a menu option.

Programming the programmable keys on your Mitel 5320e IP Phone can significantly enhance your calling experience by providing quick access to frequently used functions and streamlining your communication workflow.

Troubleshooting

While the Mitel 5320e IP Phone is designed for reliable performance, occasional issues can arise. To address common problems, follow these troubleshooting steps⁚

1. Check Connections⁚ Ensure the phone is properly connected to the network via an Ethernet cable and that the cable is securely plugged into both the phone and the network port. Also, verify that the power cord is correctly connected to the phone and a working power outlet.
2. Reboot the Phone⁚ A simple reboot can often resolve minor glitches. Disconnect the phone’s power cord, wait for a few seconds, and then reconnect it. Allow the phone to power on and see if the issue persists.
3. Check for Updates⁚ Your phone system might have software updates available. Check the phone’s settings or contact your system administrator to see if updates are available. Installing updates can often resolve compatibility issues or bug fixes.
4. Verify Network Connectivity⁚ If you experience connectivity problems, test your network connection by browsing the internet on another device. If your network is down, contact your internet service provider for assistance.
5. Check Headset or Speakerphone⁚ If you’re using a headset or speakerphone, ensure it’s correctly plugged into the phone and that the volume is adjusted appropriately. Sometimes, a loose connection or low volume can cause audio issues.
6. Contact Support⁚ If the issue persists after trying the above steps, contact Mitel support or your system administrator for further assistance. They can provide more tailored troubleshooting guidance or potentially identify a hardware fault.

By following these steps, you can often resolve common issues with your Mitel 5320e IP Phone and ensure smooth communication.

Accessories

Enhance the functionality and user experience of your Mitel 5320e IP Phone with a range of compatible accessories. These accessories are designed to improve call clarity, comfort, and overall productivity.

• Headsets⁚ Mitel offers a variety of headsets for different needs, from single-ear to binaural models, wired to wireless options. Choose a headset that provides comfortable fit, excellent sound quality, and noise cancellation features for clear conversations.
• Speakerphones⁚ Expand your conference calling capabilities with a dedicated speakerphone. Mitel speakerphones deliver clear audio for group conversations, allowing you to conduct meetings or participate in multi-party calls with ease.
• Expansion Modules⁚ Add additional buttons to your phone with expansion modules. These modules provide extra programmable keys for quick access to frequently used features or contacts, streamlining your workflow.
• Wall Mounts⁚ Securely mount your phone to a wall using a wall mount accessory. This option saves desk space and provides a convenient way to access the phone in a fixed location.
• Phone Cases⁚ Protect your phone from scratches and minor bumps with a phone case. Choose from a variety of materials and designs to find a case that suits your style and provides the necessary protection.

Consult Mitel’s online resources or contact your authorized reseller to explore the full range of accessories compatible with the Mitel 5320e IP Phone and find the perfect additions to enhance your communication experience.